Frequently asked questions

Truly Vietnam Travel offers a variety of tours including cultural tours, nature tours, relaxation tours, and special tours. Each tour is designed to provide a unique and in-depth experience of Vietnam’s land and people.

You can book a tour directly through our website, by calling our hotline,chatting via Whats App or by visiting our office for consultation and booking.

Yes, all Truly Vietnam Travel include travel insurance to ensure safety and peace of mind for our customers throughout their journey.

Our cancellation policy is very flexible. If you cancel the tour 15 days before the departure date, you will receive a 100% refund. If you cancel 7-14 days before departure, you will receive a 50% refund. No refund is provided for cancellations made less than 7 days before departure.

Yes, Truly Vietnam Travel offers private tour design services upon customer request. Just contact us with your specific requirements, and we will arrange a suitable private tour for you.

All Truly Vietnam Travel guides are fluent in English and have extensive knowledge of Vietnamese culture and history to ensure the best experience for international tourists.

Yes, we offer airport transfer services for customers who book tours with Truly Vietnam Travel . This service helps customers save time and have a more convenient travel experience

You should bring your personal identification, comfortable clothing, walking shoes, and any necessary personal items. We will provide detailed information on what to prepare when you book a tour.

Yes, we have a 24/7 customer support team ready to resolve any problems or issues that customers may encounter during their journey.

You can contact us via our hotline, email, or through our official website. Detailed contact information is provided on the website :trulyvietnam.com

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